FAQs
Frequently Asked Questions (FAQ)
Welcome to the Fiducia Botanical Skincare FAQ! Here you'll find answers to the most common questions about our products, services, and philosophy. If you have additional queries, feel free to contact us through our Contact Us page.
General Questions
Q: What makes Fiducia Botanical Skincare products unique?
A: Our products are crafted with 100% natural and ethically sourced botanical ingredients. We focus on sustainability, cruelty-free formulations, and delivering visible results without harmful chemicals.
Q: Are your products suitable for all skin types?
A: Yes, our products are designed to cater to a wide range of skin types, including sensitive, dry, oily, and combination skin. Each product description includes specific recommendations to help you choose the best fit for your needs.
Q: Are Fiducia products cruelty-free?
A: Absolutely! We are proud to be 100% cruelty-free and never test our products on animals.
Q: Do you use synthetic fragrances in your products?
A: No, we only use natural, plant-based essential oils and botanical extracts for fragrance.
Product Questions
Q: How do I choose the right product for my skin?
A: Check out our AI Skin Analyzer Tool to get personalized product recommendations. Alternatively, refer to the detailed descriptions on each product page for guidance.
Q: Can I use Fiducia products if I have sensitive skin?
A: Yes, our products are formulated with gentle, non-irritating ingredients. However, we recommend doing a patch test before full application if you have highly sensitive skin.
Q: Do your products contain parabens, sulfates, or other harmful chemicals?
A: No, all our products are free from parabens, sulfates, synthetic dyes, and other harsh chemicals.
Q: Are your products vegan?
A: Yes, our entire product range is 100% vegan and free from animal-derived ingredients.
Shipping & Returns
Q: Do you ship internationally?
A: Yes, we offer international shipping to most countries. Shipping costs and delivery times vary by location and are calculated at checkout.
Q: How long does it take to receive my order?
A: For domestic orders, delivery typically takes 3-7 business days. International orders may take 10-15 business days. Please refer to our Shipping Policy for more details.
Q: What is your return policy?
A: We offer a 30-day return policy for unopened and unused products. If you’re unsatisfied, please contact our customer service team via our Returns Page.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other popular payment gateways.
Q: How can I track my order?
A: After placing your order, you will receive a confirmation email with a tracking link. You can also log in to your account on our website to view your order status.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of placement. Contact our support team immediately for assistance.
Sustainability
Q: What sustainable practices does Fiducia follow?
A: We use recyclable packaging, source ingredients responsibly, and ensure eco-friendly production processes. Our goal is to minimize our environmental footprint while delivering high-quality skincare.
Q: Do you have a recycling program?
A: Yes, we encourage customers to return empty containers to us for recycling. Visit our Recycling Program page for details.
Contact Us
Q: How can I contact Fiducia Botanical Skincare?
A: You can reach out to us via email or through our Contact Page.
Feel free to explore our website or reach out to our team for further assistance. Thank you for choosing Fiducia Botanical Skincare! 🌿
Ordering
Ordering at is customer friendly. Browse the website to make your purchase. Just select the products you want to shop, enter the quantity you desire and click on “Add to Bag”.
Please provide your shipping address and payment information. Please refer to the payment options available to you. Once you have successfully made your payment, your order will be processed online immediately and we will ship your order to you.
We only accept orders for delivery in India at present.
Shipping Policy
All orders are shipped on priority basis, but since these are all handcrafted products depending on real time stock availability along with calculation of transit time taken by our courier partners, your order will be delivered to you within 7-9 business days. For any urgent orders, kindly reach out to us on or via instagram - fiducia_botanicals to make special arrangements.
We have tied up with Delhivery to give you the most hassle-free and smooth shipping experience, however in regions where Delhivery isn't available, we also ship via Xpressbees, Fedex, Ecom express and India post.
Shipping charges are Rs 60 for all prepaid orders and all orders placed of order amount above Rs 999/- can avail free shipping.
Selection of prepaid/cod shipping will be available at the time of checkout.
Payment
We accept all online payments and we also provide cash on delivery facility.
Cancellations
Kindly email us at for any cancellation requests within 24 hours of ordering. Orders once shipped cannot be cancelled.
Any address change requests after order has been shipped won't be acknowledged, kindly double check your address and your availability at said address before placing an order to make your shopping experience as hassle free as possible.
Returns and replacements
Though we strive to give you a great customer experience each time you shop with us, considering the hygiene of the products we don’t accept exchange or return of the products once sold or delivered.
In case of any established quality issue with the products, all you need to do is drop us an email within 24 hours of delivery of the products and we will assist you immediately.